Technology (I.T.) Service Tickets –
For the fastest resolution to your ticket – always put a ticket in
The Process:
- You put a service ticket in, it goes first to your Site Tech
- Your Site Tech determines if they should handle the request or not
- If Yes – They resolve your problem and the ticket is closed
- If No – They escalate the ticket to the next level of support
- If after two business days your ticket has not been addressed by your Site Tech it will be escalated by district staff
- If your ticket is an emergency then please contact your site administration. They have the option to contact District I.T. Helpdesk to escalate and put a priority over all other tickets at your site
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