Thursday, November 30, 2017

Microsoft Office 365 for Employees!

Microsoft Office 365 is available to all district staff. To log on go to https://portal.office.com. Use your complete district email address (your user name here@lyoncsd.org) and your district email password to logon.

Once logged on you can download up to 5 copies of Microsoft Office on your personal devices by selecting "Install Office 2016" in the top right corner.

Note: Please Do Not Try Installing on District Devices




Hope you enjoyed your informational Tech Byte!  
If you have any suggestions for future Tech Bytes please let us know.

Thursday, November 16, 2017

Computer Updates!

Computer Updates

Microsoft updates usually occur on Tuesdays. If you leave your computers on overnight on Wednesday and/or Thursdays, the update should apply during these night(s). This will give you a better chance at eliminating computer slowness during the day, while you are working.

Hope you enjoyed your informational Tech Byte!  
If you have any suggestions for future Tech Bytes please let us know.


Thursday, November 9, 2017

What is "Phishing"?


Phishing

Phishing is when a scammer uses fraudulent emails or texts, or copycat websites to get you to share valuable personal information – such as account numbers, Social Security numbers, or your login IDs and passwords. Scammers use your information to steal your money or your identity or both.
Scammers also use phishing emails to get access to your computer or network then they install programs like ransomware that can lock you out of important files on your computer.

Phishing scammers lure their targets into a false sense of security by spoofing the familiar, trusted logos of established, legitimate companies. Or they pretend to be a friend or family member.
Phishing scammers make it seem like they need your information or someone else’s, quickly – or something bad will happen. They might say your account will be frozen, you’ll fail to get a tax refund, and your boss will get mad, even that a family member will be hurt or you could be arrested. They tell lies to get to you to give them information.

Be cautious about opening attachments or clicking on links in emails. Even your friend or family members’ accounts could be hacked. Files and links can contain malware that can weaken your computer's security.

Do your own typing. If a company or organization you know sends you a link or phone number, don’t click. Use your favorite search engine to look up the website or phone number yourself. Even though a link or phone number in an email may look like the real deal, scammers can hide the true destination.

Make the call if you’re not sure. Do not respond to any emails that request personal or financial information. Phishers use pressure tactics and prey on fear. If you think a company, friend or family member really does need personal information from you, pick up the phone and call them yourself using the number on their website or in your address book, not the one in the email.

Back up your files regularly to protect yourself against viruses or a ransomware attack.

At home keep your security up to date. Use security software you trust, and make sure you set it to update automatically.

Hope you enjoyed your informational Tech Byte!  
If you have any suggestions for future Tech Bytes please let us know.

Thursday, November 2, 2017

Welcome to Tech Byte Thursdays!

Every Thursday the I.T. department will be sharing a helpful bit of information with you - a "Tech Byte" - today's is regarding service tickets.  Enjoy!

Technology (I.T.) Service Tickets –

For the fastest resolution to your ticket – always put a ticket in

The Process:

  1. You put a service ticket in, it goes first to your Site Tech
  2. Your Site Tech determines if they should handle the request or not
    • If Yes – They resolve your problem and the ticket is closed
    • If No – They escalate the ticket to the next level of support
  3. If after two business days your ticket has not been addressed by your Site Tech it will be escalated by district staff
  4. If your ticket is an emergency then please contact your site administration.  They have the option to contact District I.T. Helpdesk to escalate and put a priority over all other tickets at your site